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Shipping & Returns



Items are delivered to your home via Purolator Courier. Typically orders take 24 hours to process and are shipped between 1-3 business days after processing.

Shipping price varies based on weight and delivery location. (Shipping cost calculated at checkout)

FREE SHIPPING!!! Over $200

NOTE: Shipping to home is currently unavailable for rural addresses.

Please be aware that if you are not home to receive it and do not have a Signature Not Required (SNR) Form completed with Sticker your order will be held at the nearest Purolator Depot. (Form:


RURAL ADDRESSES: Please be aware that Purolator does not deliver to Rural Locations at this time. Please select Deliver to Clinic.


Pick Up:

Orders shipped to our clinic should be picked up in three business days. NO DELIVERY FEE for pick up orders.



7 Day return policy on all accessories & apparel (Shipping Not included in return). Must be in original packaging and unused. All items must be brought to the clinic to be returned.

Contact for information on food exchanges or returns.


***Please be advised that shipping products such as supplements and food does come at a risk for freezing or overheating. By purchasing these items and shipping them to home the Animal Care Centre is not responsible for any spoiled products.***