Search
Filters
Blog Options
Close

Shipping & Returns

 

Shipping:

Items are delivered to your home via Purolator Courier. Typically orders take 24 hours to process and are shipped between 1-3 business days after processing.

Shipping price varies based on weight and delivery location. (Shipping cost calculated at checkout)

FREE SHIPPING!!! Over $200

NOTE: Shipping to home is currently unavailable for rural addresses.

Please be aware that if you are not home to receive it and do not have a Signature Not Required (SNR) Form completed with Sticker your order will be held at the nearest Purolator Depot. (Form: https://www.purolator.com/assets/pdf/forms/SNR_multiple.pdf)

 

RURAL ADDRESSES: Please be aware that Purolator does not deliver to Rural Locations at this time. Please select Deliver to Clinic.

 

Pick Up:

Orders shipped to our clinic should be picked up in three business days. NO DELIVERY FEE for pick up orders.

 

Returns:

7 Day return policy on all accessories & apparel (Shipping Not included in return). Must be in original packaging and unused. All items must be brought to the clinic to be returned.

Contact tania@animalcarecentre.ca for information on food exchanges or returns.

 

***Please be advised that shipping products such as supplements and food does come at a risk for freezing or overheating. By purchasing these items and shipping them to home the Animal Care Centre is not responsible for any spoiled products.***